FAQs

What kinds of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Facebook Pay

 

What if my item(s) arrive damaged or incorrect?

Unfortunately, this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.


Returns/Refunds

To be eligible for a return, your item must be defective or unused and in the same condition that you received it. All returned items are subject to inspection prior to processing.
We will not grant a refund, credit your account, or replace a printed product unless:

  • The product was misprinted
  • The product was damaged
  • The product does not match the fulfillment information (e.g. the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to support@libsoftiktok.com within 30 days of delivery. Return requests made more than 30 days after delivery will not be honored. Gift cards and gift vouchers are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping your item or items will be deducted from your refund. This is true even if the shipping of your product qualifies for free shipping.

 

I cannot find the answers to my questions, how do I reach customer service?

  • You can email support@libsoftiktok.com for any additional info

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